Shipping & Returns

FREE DELIVERY* store-wide when you spend over $65.

* Free delivery will be sent on the carrier of our choice, we use the following services. Sendle, Auspost eParcel, Startrack and DHL


Packing your order times: 2 - 3 business days

Delivery times: Our delivery partners are experiencing some delays due to high volumes. Parcels may take an extra week to arrive. Click here to find out up-to-date information for Australia Post.


To minimise risk, we have implemented Contactless Home Delivery

For your Home Delivery Parcels, our delivery partners have made the decision to suspend the requirement of a signature on delivery. Instead, the staff member will record your name and sign on your behalf.

When a delivery is scheduled on a public holiday or a weekend, it will occur on the next business day.

Please see the updated delivery time frames below.

Metro areas 5 - 8 business days
Regional areas 6 - 9 business days
Remote areas 8 - 11 business days


For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.


Pre-ordered items are delivered in accordance with the advertised delivery time frames.

If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a’ pre-order’ will be picked and packed and sent separately. Also separate delivery fees may be charged for each delivery.


For any delivery or order enquiries you can email us at: 


All items are subject to a 20% restocking fee on all returnable items within the 30 days of the purchasing date depending on their condition when returned. 

*See table below for exceptions. 

If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost. 

If you have any further questions regarding this policy, please call our customer service at 1300 386 584

What is a reasonable restocking fee? It is the percentage of the item’s price depending on the type of product and condition once returned. Our restocking fee is 20%. 

*Type of Return Request

Restocking Fee Applied?

Buyers changes mind, buyer remorse or price difference


Buyer refuses delivery


Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller


Buyer receives an item materially different from what they ordered


Order is returned as undelivered

No but an amount equivalent to the return shipping costs will be deducted

Items arrive to the buyer damaged or defective


Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier